Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at Nelson & Floyd. Following are the terms and conditions that constitute our Shipping Policy. Shipping charges for your order will be calculated and displayed at checkout.

SHIPMENT ESTIMATED DELIVERY TIME

Standard Shipping: 2-5 delivery time
Express Shipping: 1-3 delivery time

SHIPMENT METHOD COST

Orders 0-99.99$
Standard Shipping: 15.00$
Express Shipping: 20.00$

Orders 100.00$+
Standard Shipping: FREE
Express Shipping: 10.00$

DOMESTIC SHIPPING POLICY & PROCESSING TIME

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

SHIPMENT CONFIRMATION & TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

INTERNATIONAL SHIPPING

At this time, nelsonandfloyd.ca ships to addresses within Canada only.

CUSTOM DUTIES AND TAXES

nelsonandfloyd.ca is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

nelsonandfloyd.ca is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.